Boys & Girls Club of Albany

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Frequently Asked Questions

Am I required to attend orientation before my child can enroll in the after school program?

Yes,
 
All children must have a parent/guardian attend a session of our parent orientation once a year.  For more information on when these are held, please see the Club Calendar at www.bgc-albany.org or call the Boys & Girls Club front office at 541-926-6666 ext. 212.
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How do I enroll a new child in the program?

Wait! Have you attended orientation? If not, orientation is required before adding a new member. If yes, please contact Membership Services at 541-926-6666 ext. 212 or email info@bgc-albany.org and let us know the name of your new member.
 
Step 1:
- Choose Profile from tabs at top of site and select "Add New Member"
 
Step 2:
- Choose which Club/Unit they'll be attending
- Fill out new member's name, birthday, and gender
- Add member to existing household or new household
- Fill out new member's general information
- Assign contacts to new member
- Fill out new member's medical information
- Review all information is correct and confirm
 
Important! New members will be unable to enroll until they have the "attended orientation" prerequisite from BGCA Membership Services on their account.
 
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How do I enroll an existing child?

Wait! Have you attended orientation this year? If not, contact 541-926-6666 ext. 212 for information on our next one! Orientations are required once a year in order to enroll.
 
Step 1: Click Enroll tab at top of site
 
Step 2: on Member Enrollment screen
  • Choose Member you want to enroll
  • Choose Club/Unit where service is located
  • Choose Membership for which you want to enroll
  • Click Add to Cart
  • Review and Proceed to Checkout 
 
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay 
  • Read and click Agree to the Payment and Enrollment Policy
  • Your member is enrolled!
 
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How do I change/update information about my child?

Step 1: Choose Profile and then Members from top of website, and select the child you want to update
 
Step 2: Choose the tab with the information you want to update
 
Step 3: Choose Edit This Information at below the information
 
Step 4: Edit the information you want and click Update this Information
 
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How do I upload a document to Parent Portal?

To submit a document through Parent Portal:
Step 1: Log in to your account
Step 2: Choose Account and then Submit Documents from top of website.
Step 3: Click Browse to look for the document/file you want to submit from your computer and click on that document
Step 4: Click Ok and then Upload and your documents will be uploaded to BGCA Membership Services.
 
Please call 541-926-6666 ext. 212 or email info@bgc-albany.org if you have any questions!
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