Boys & Girls Club of Albany

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Frequently Asked Questions

Am I required to attend orientation before my child comes to the after school program?

Yes,
 
All children must have a parent/guardian attend a session of our parent orientation.  For more information on when these are held, please see the Club Calendar at www.bgc-albany.org or call the Boys & Girls Club office at 541-926-6666.
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How do I enroll a new child in the program?

Step 1: Choose Profile from tabs on top of site and select Add Member
Step 2: Answer questions regarding new child
Step 3: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Manual Pay or Auto Pay
  • Choose rate for which you qualify and provide requested verification information
  • Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
  • Choose start and end dates child will attend the service
  • Choose frequency of payments
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child
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How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: on Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose manual payment or auto payment
  • Choose rate for which you qualify and provide requested verification information
  • Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
  • Choose start and end dates child will attend the service
  • Choose frequency of payments
  • Click Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child
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How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information
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How do I upload a document to Parent Portal

To submit a document through Parent Portal:
Step 1: Log in to your account
Step 2: Choose  Account and then Submit Documents from top of website.
Step 3: Click Browse to look for the document/file you want to submit from your computer and click on that document
Step 4: Click Ok and then Upload and your documents will be uploaded to BGCA Membership Services.
Please call 541-926-6666 ext. 211 if you have any questions!
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How is eligibility for the Scholarship Rate Determined?

The Scholarship Rate eligibility will be determined using the Oregon Child Nutrition Programs Federal & Oregon Expanded Income Guidelines Effective for the 2020-2021 School Year. In order to determine if you qualify for the Scholarship Rate for our Distance Learning Program, the two most recent paystubs for each household income earner must be submitted to the Boys & Girls Club of Albany. You may do this either by bringing it in person to the Membership Services Front Office at the Club, or you may submit it securely through the Parent Portal website.
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